I just moved my Mail Server from one ISP to another and I knew some of my teachers would be calling because their email didn't work any more. I was going to do a 30 day trial of goto assist because of its great reviews but didn't want to deal with trying it with the school credit card. I kept looking and found TeamViewer. It's working great. When a teacher calls in asking how to get his/her email working, I can take over their computer and fix it for them.
1. have them Google teamviewer download and go to the page
2. talk them through downloading and running the small program - TeamViewr Quick Support
3. have them give you their id number and password
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